Change Management Toolkit

Goal of change management

The goal is to minimize business interruption because of uncontrolled changes. Typically, the scope of change management is all IT infrastructure, applications, processes, contracts or anything that might have a direct or indirect impact on IT service delivery.

Toolkit content

Here you will receive a change management workflow supported by a comprehensive change form which is a result of our experiences we have gathered from our service management consultancy we have been providing for many years. This form and workflows have been applied in many different clients in different sectors. 

The change flow presents the major phases of the process with associated roles. The main inputs and outputs of the process steps are presented. The process flow is linked to the change form.

The change form covers all phases of the change management process starting with initiation, to impact assessment, implementation planning, approval, results of implementation, post implementation review and closure. The impact assessment is the most important step of change management. We have included a methodical approach for determining the change impact class.  The impact assessment form supports the user for proper change planning to minimize risks. Post implementation review covers important questions to analyze the success of the change so that corrective actions can be initiated.

You will benefit from our documents and improve your change management process which is a key factor for service availability in this digital era.

Tool attributes

1 x Change Form (Excel Format)

1 x Change Management Workflow (Visio Format)

If you want to conduct a self-assessment or to be prepared for an audit, then refer to our Change Management Audit Checklist

If clarification needed to understand the different approach of ITIL to change management, refer to blog:

Change Enablement ITIL4

If you want to read about root causes of real-life service outages, check the blog:

Challenges in Change Management