IT Service Contracts - Service Level Agreement Checklist

This document consists of a comprehensive checklist for IT service contracts or service level agreement covering co-location, hosting, managed services, network services, security services, end-user computing services etc. including cloud services such as IaaS (Infrastructure as a Service) or SaaS (Software as a Service). It aims to minimize the risks arising from weak contracts and to protect the interests of organizations.

IT Service Contract and Service Level Agreement checklist

The checklist is divided into these categories:

General terms and conditions

Service support and service levels including capacity management

Information Security and Privacy

Service Continuity

Termination

Pricing

Checklist content

The checklist is documented in MS Word and spans 16 pages.

You may also find a checklist useful where you can identify improvement areas in your supplier management process which will help you to reduce supplier related risks.

It is also important to categorize suppliers / third parties according to their importance. Here is a typical approach for this categorization.