IT Service Contracts - Service Level Agreement Checklist

This document consists of a comprehensive checklist for IT service contracts or service level agreement covering co-location, hosting, managed services, network services, security services, end-user computing services etc.  including cloud services such as IaaS (Infrastructure as a Service) or SaaS (Software as a Service). It aims to minimize the risks arising from weak contracts and to protect the interests of organizations. 

IT Service Contract and  Service Level Agreement checklist 

The checklist is divided into these categories:

General terms and conditions

Service support and service levels including capacity management

Information Security and Privacy

Service Continuity

Termination

Pricing

Checklist content

The checklist is documented in MS Word and spans 16 pages.