IT Service Contracts Checklist

This document consists of a comprehensive checklist for IT service contracts covering co-location, hosting, managed services, network services, security services, end-user computing services etc.  including cloud services such as IaaS (Infrastructure as a Service) or SaaS (Software as a Service). It aims to minimize the risks arising from weak contracts and to protect the interests of organizations. 

Scope of IT service contracts checklist 

While the main focus relies on IT Service Management, the checklist is divided into these categories:

General terms and conditions

Service support and service levels including capacity management

Information Security and Privacy

Service Continuity

Termination

Pricing

Checklist content

The checklist is documented in MS Word and spans 16 pages.