IT Supplier Management Toolkit

IT Supplier Management is one of the weakest links in IT Service Delivery.  Often organizations don’t assign enough resources to manage important suppliers and contracts. Contractual obligations are often not known by key IT staff, leading to uncontrolled supplier activities. We have prepared an ITIL compliant supplier management toolkit that will help you to design and improve your process and practices. The supplier management toolkit  doesn’t include just headings, it includes also explanations, definitions and how-to paragraphs, and also templates that you can adapt to your organizational and regulatory requirements.

The supplier management toolkit covers following activities:

·       Establishment and maintenance of supplier and contract information system

·       Definition of new supplier and contract requirements including business preparing business cases and main topics to be covered by a RFP

·       Evaluation and selection of new suppliers and contracts

·       Establishing  contracts

·       Managing supplier relationships

·       Formal and structured communication

·       Monitoring and assessing supplier performance

·       Supplier risk management

 The process documentation includes explanations of  

- important concepts such as supplier & contract catalogue, supplier categorization  methods, supplier and contract information systems 

-          - Process activities

-          - Roles& Responsibilities

-          - RACI matrix

-          - Examples of KPIs

Supplier Management Toolkit covers

-          -25 pages of process documentation

-          -Template for a business case

-          -Template for  Supplier and Contract Catalogue

-          -Template for  Supplier Risk Management

-          -Template for Supplier Performance Assessment 

 -Business Case Template to be used prior procuring IT  products and Services