Third-party management: Real-Life Experience

During our consulting services we recognized a really critical issue:

There is a misalignment between the parties contracting with third parties and those receiving the services. Hopefully, the technical team is aware of their service level commitments, but they may be unaware of other important obligations, which could lead to serious issues. In my case, for example, the supplier (third-party) was responsible for regularly updating the monitoring tool. However, the update process had been neglected for a long time, eventually resulting in a prolonged outage of monitoring. A structured approach should be in place to transfer information about third-party service commitments to the technical team  and the technical team should  regularly monitor if these commitments are fulfilled.  

Make sure your suppliers (third parties) are effectively managed in your organization.

Please keep in mind that "supplier" and "third-party" are used interchangeable.

Use our

IT Supplier Management Assessment Toolkit 

Third-party management Audit Checklist

Our third-party process toolkit will also help you to design or improve your process!!

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