ITIL4 Measurement and Reporting Assessment Toolkit - ( Digital Product - Instant Download )

IT Process Documentation Package (Digital Product). This product contains process assessment template in word / excel format. Once purchased, file(s) is/are automatically downloaded. There is no physical shipping.

This Self-Assessment Toolkit is designed to help individuals and teams evaluate their current practices related to measurement and reporting based on ITIL4.  It provides a structured approach to assess key areas such as objective definition, metric and KPI  selection, reporting processes, and stakeholder communication.  By using this toolkit, users can identify strengths, uncover gaps, and prioritize improvements to ensure that ITIL 4 measurement and reporting activities are effective, efficient, and aligned with organizational goals.

Whether you're starting to build a reporting framework or refining an existing one, this toolkit serves as a practical guide for continuous improvement and informed decision-making.

The Measurement and Reporting Assessment Toolkit covers four domains as:

·       People and Organization ((including governance)

·       Value streams and processes

·       Information and technology

·       Suppliers and partners