IT Assessment Toolkit for Service Contracts

IT Process Documentation Package (Digital Product). This product contains process assessment template in word / excel format. Once purchased, file(s) is/are automatically downloaded. There is no physical shipping.

This document consists of  a comprehensive checklist for IT Services contracts  covering co-location, hosting, managed services, network services,  security services, end user computing services etc.  including cloud  services such as IaaS (Infrastructure as a Service) or SaaS (Software as a Service).  While the main focus relies on  IT Service Management, the checklist is divided into these categories:

General terms and conditions

Service support and service levels including capacity management

Information Security and Privacy

Service Continutity

Termination

Pricing

This document provides a big picture for those who are in an IT service and cloud services procurement phase and want to protect their interest in terms of service delivery.  

# of pages: 15