IT Change Management (in ITIL 4 Change Enablement)

Digitalization requires organizations be more responsive to changes. But despite the speed they are also required to be resilient over service outages, system failures and breaches. You will not get a badge when you implement a change fast  and afterwards facing service outages. No one will discuss with you how complex your IT environment is, how much pressure you had,  inter-departmental coordination weaknesses,  your staffing shortages  etc. At the end you should manage the IT Changes not vice versa..

We recognized that  %50 of service outages are caused by service changes. This is really a high ratio. So for many organizations there is still room for improvement.  Therefore, we have developed several tools for IT change management.

Accordingly we have developed a self assessment questionnaire to help you to identify improvement areas in IT Change Management.

The assessment questionnaire for IT Change Management focuses on 4 domains as ITIL 4 also recommends:

• Organization and People
• Information and Technology
• Value Streams and Processes
• Partners and Suppliers

We all know that nice and fancy tools, good and long  process documentation are not enough for an effective change management process.

If you have any  questions related to this  self assessment questionnaire, we will be happy to answer these within  48 hours.